Return Policy

Last updated: 23 September 2026

This Return Policy applies to purchases made from Visual Computers through our website, store, or other authorised sales channels. By making a purchase from us, you agree to the terms of this Return Policy, together with any applicable warranty terms and consumer law requirements.

1. Eligibility for return

Returns may be accepted only where the product is defective, damaged on arrival, incorrectly supplied, or otherwise eligible under the warranty or return terms communicated at the time of sale.

Items that have been used, altered, damaged after delivery, missing original packaging, or returned without accessories, manuals, or invoices may be rejected.

2. Return request period

Any return request should be raised as soon as reasonably possible after delivery or discovery of the issue. Requests made after an unreasonable delay may not be accepted unless required by applicable law or approved by us at our discretion.

3. Condition of returned products

To be eligible for evaluation, the product should generally be returned in its original condition, with all accessories, serial numbers, packaging, proof of purchase, and any free items received along with the product.

4. Non-returnable items

Unless required by applicable law or expressly agreed by us in writing, the following items may not be eligible for return:

• Products damaged due to misuse, negligence, improper installation, or unauthorised repair
• Software, licences, and digital products once activated or delivered
• Items sold on special clearance or final-sale terms, where such terms are disclosed at the time of purchase
• Items returned without proof of purchase or with missing parts, accessories, or packaging

5. Inspection and approval

All returned items are subject to inspection by our team. Approval of a return, replacement, repair, or refund will be determined based on the product condition, the nature of the complaint, and the applicable warranty or consumer protection obligations.

6. Refunds and replacements

Where a return is approved, we may, at our discretion and subject to applicable law, offer one of the following remedies:

• Replacement of the product
• Repair of the product
• Refund of the purchase amount, where applicable

Any refund, if approved, will generally be processed using the original payment method, unless otherwise agreed.

7. Shipping and handling charges

Shipping charges, installation charges, handling fees, and other non-refundable service charges may not be refundable unless otherwise required by law or expressly stated in writing.

8. Warranty claims

This Return Policy is separate from any manufacturer warranty or service warranty. Warranty claims may be handled according to the applicable warranty terms of the product or brand concerned.

9. Right to reject

We reserve the right to reject a return request where the returned product does not meet the eligibility criteria stated in this Policy, or where the return request is fraudulent, abusive, or otherwise inconsistent with our policies or applicable law.

10. Contact for returns

To initiate a return request or seek clarification regarding this Policy, please contact us at:

Visual Computers
Email: support@visual-computers.in
Phone: +91 8075012067

11. Governing law

This Policy shall be governed by and construed in accordance with the laws applicable in India. Any dispute shall be subject to the jurisdiction of the competent courts at the place of our business operations, unless otherwise required by law.