Privacy Policy

Last updated: 10 September 2026

This Privacy Policy is issued by Visual Computers and applies to personal data collected through our website, customer communications, product and service transactions, support interactions, and related business activities.

By accessing our website or sharing your personal data with us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Policy governs the collection, processing, storage, use, disclosure, transfer, and deletion of personal data relating to website visitors, customers, suppliers, and other individuals interacting with us.

2. Information we collect

We may collect the following categories of personal data:

• Name, email address, phone number, and postal address
• Billing, payment, invoice, and transaction details
• Enquiry, complaint, support, and service history
• Device, browser, IP address, and website usage information
• Any other information voluntarily provided by you

3. Purposes of processing

We process personal data for lawful and legitimate purposes, including:

• Responding to enquiries and providing customer support
• Processing orders, payments, delivery, returns, and warranty requests
• Maintaining business records and managing internal operations
• Improving our website, products, services, and customer experience
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Complying with legal, regulatory, tax, accounting, and contractual obligations

4. Consent and lawful processing

Where required under applicable law, we will process personal data on the basis of your consent or another lawful basis permitted by law. Where consent is relied upon, you may withdraw it at any time subject to applicable legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

5. Disclosure of personal data

We do not sell personal data. We may disclose personal data only where necessary and on a need-to-know basis to:

• Our employees, authorised representatives, and service personnel
• Service providers such as logistics partners, payment processors, hosting providers, and technical support providers
• Professional advisers, auditors, and legal consultants
• Law enforcement agencies, regulators, courts, or other authorities when required by law or lawful request

6. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure proper functioning, analyse site usage, remember preferences, and improve the browsing experience. You may manage cookies through your browser settings. Disabling cookies may affect certain features of the website.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for such longer period as may be required by applicable law, record-keeping obligations, or dispute resolution requirements.

8. Security safeguards

We implement reasonable administrative, technical, and organisational safeguards intended to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. However, no system of data transmission or storage can be guaranteed to be fully secure.

9. Rights of the data principal

Subject to applicable law, you may have the right to access, review, correct, update, withdraw consent, request deletion, and seek grievance redressal in relation to your personal data. Requests may require identity verification and may be subject to lawful exceptions.

10. Grievance redressal

If you have any concerns regarding the handling of your personal data, you may contact us using the details below. We will make reasonable efforts to address your grievance in accordance with applicable law.

11. Cross-border transfers

Where personal data is transferred outside India, we will take reasonable steps to ensure that such transfer is carried out in accordance with applicable law and with appropriate safeguards.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such third-party websites.

13. Updates to this Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or business changes. The revised version will be posted on this page with a new effective date.

14. Contact information

If you have any questions, requests, or grievances relating to this Privacy Policy or our handling of personal data, please contact:

Visual Computers
Email: support@visual-computers.in